rapport building

March 13, 2024

Customer Connection: Expert Do’s and Don’ts for Interviewing

In today's business landscape, connecting with customers is vital. Effective interviewing techniques can unlock valuable insights. Prepare thoroughly, establish rapport, ask open-ended questions, probe for deeper insights, and actively listen. Maintain neutrality, capture detailed notes, express gratitude, and follow up. These practices foster understanding, build relationships, and drive business growth.